Technical Support
Use the Palmetto GBA eServices User Manual to troubleshoot problems. For additional support registering for or using an eServices portal account, contact your Provider Contact Center (PCC). Dedicated representatives are available to assist with the eServices portal.
Provider contact centers
| Jurisdiction / line of business | PCC phone number | Hours of operation (ET) |
|---|---|---|
| JJ A | 877-567-7271 | 8 a.m. – 6 p.m. |
| JJ B | 877-567-7271 | 8 a.m. – 6 p.m. |
| JM A | 855-696-0705 | 8 a.m. – 4:30 p.m. |
| JM B | 855-696-0705 | 8 a.m. – 4:30 p.m. |
| JM HHH | 855-696-0705 | 8 a.m. – 5 p.m. |
| RRB SMAC (Railroad Medicare) | 888-355-9165 | 8:30 a.m. – 4:30 p.m. all zones (PT: 8 a.m. – 4 p.m.) |
Before you call
Provider information
- Provider name
- Your name, email & phone number
- PTAN and NPI
- Tax ID
- Line of business (Medicare Parts A, B, Railroad, etc.)
- eServices user ID (if assigned)
Technical context
- Browser type and version (e.g. Chrome 124)
- Tab or function you are calling about
- Exact error message text received